How can I cancel just the add on service?

To cancel the firewall, please create a support ticket with the full web address of the site. The service will be canceled immediately, and no prorated refund is available. Cancelations cannot be submitted through the contact form, chat or by any other means other than a ticket.
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We do not offer refunds on the Managed Security Services.

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No, malware removal is not included in this service. If you require malware removal, please...

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At this time, only active hosting accounts are able to add this service.

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